Support

Troubleshooting

• I had a date of birth issue at signup
• How can I upload my driver's license or identification documents to my dashboard?
• I'm having trouble signing up with my computer and/or web browser...
• I'm having trouble uploading my driver's license...

Support FAQs

• My bank account opening is still in process, and I need to deposit a check or make an investment. What do I do?
• Updating Your Deposit Information for Rocket Dollar Accounts
• How do I unsubscribe?
• How often do I receive statements from Rocket Dollar?
• How Can I Access and Complete Account Actions?

Contacting the Support Team

• How do I ask for support at Rocket Dollar?
• What are Rocket Dollar's Support Hours?

IRA Transfers & Rollovers

• What is a medallion signature?
• How Can I Rollover Funds to my Self-Directed Account?
• How Can I Initiate an IRA to IRA Transfer at Rocket Dollar?

Complaint Handling Policy

• What is Rocket Dollar's Complaint Policy and Handling Process?